Help & Getting Started
Five steps from your first visit to your first film. The video shows the whole way; everything is written out below.
The video runs about four and a half minutes and is in German.
Rather ask than read? Gory, our AI assistant, helps you right away.
The five steps
- 1
Create an account
Click “Get Started” and enter three things: your email address, a password of at least 8 characters (twice), and tick the box for the terms and the privacy policy. That is all we ask for at sign-up.
- 2
Confirm your email
We send you an email with a confirmation link. You can only sign in after clicking it. The click also signs you in right away.
- 3
Choose a plan and pay
There are two plans: monthly for €19.90 or a year for €200.00. On your first subscription the first 7 days are free. Payment runs through Stripe: credit card, PayPal, Klarna or SEPA direct debit; Apple Pay and Google Pay appear if your device supports them.
- 4
Verify your age
UncutTV is for adults only. Before you start your first film we check your age once: you photograph a photo ID and take a selfie. It takes about two minutes and is handled by our partner Veriff. We never see your ID ourselves; we only receive the result.
- 5
Start a film
Once your age is confirmed, the whole catalogue is open to you: in the browser at uncuttv.app and in the apps. In the apps you sign in with the same details.
Age verification
This is where most people get stuck. A few simple things make it work on the first try.
When it happens
Once, before your first film. On your first subscription you can also do it after paying, but within the 7-day trial at the latest: if it is still missing when the trial ends, the subscription ends automatically and nothing is charged. If you have had a subscription before and take out a new one, you verify before paying.
Which IDs are accepted
A valid photo ID: national ID card, passport or driving licence. Expired documents are rejected.
How it goes
- Click “Start verification”. You are taken to Veriff’s page.
- On a computer without a good camera: Veriff offers to continue on your phone. Scan the QR code with your phone camera. Use the QR code, not the text message: the text often does not arrive, especially abroad.
- Photograph your ID, front and back depending on the document.
- Take a selfie. Veriff then confirms that everything was submitted, and you return to UncutTV.
Tips to get it right the first time
- Good, even light, ideally daylight, no light from behind.
- No glare on the ID: tilt it slightly until no light spot is visible, and switch off the flash.
- The whole ID must be in the picture, all four corners, nothing covered by a finger.
- Take a sharp photo: hold the phone still and wait a moment for it to focus.
- For the selfie: face uncovered, no sunglasses, hat or mask, and look straight into the camera.
- On a computer, use the QR code instead of the text message option.
After submitting
The check usually takes only a few minutes. The page updates by itself; you can also close the window. Once the check is done, your next sign-in takes you straight to the films.
If you see “Once more, please”
Then the pictures could not be read, usually because they were blurred, too dark, cut off or had glare. This is not a rejection. Click “Try again”: a new session starts in which you photograph your ID and take the selfie again.
If the check is declined
Common reasons are blurred photos, an expired ID or poor light. You can try again right away with “Try again”, ideally with a different document. If it still does not work, write to streaming@uncuttv.at, with the email address of your account, but please without a photo of your ID.
Frequently asked questions
How does the free trial work?
On your first subscription the first 7 days are free, on the monthly and the annual plan alike. After that the subscription renews at the price you chose (€19.90 a month or €200.00 a year). If you cancel before, nothing is charged. The trial is available once per account.
How do I cancel, and can I undo it?
Monthly plan: Signed in, go to “My Account” and choose to cancel the subscription. Your access continues until the end of the paid month; nothing is charged afterwards. Annual plan: The annual plan is concluded for a fixed term of twelve months. The fee of €200.00 is payable in advance for the entire term. Ordinary cancellation during the term is excluded. You can cancel with effect from the end of the term no later than one month before the twelve months expire. If you do not cancel, the subscription then continues for an indefinite period, at the monthly price valid at the time and with a notice period of one month. Your statutory right of withdrawal remains unaffected. On both plans you can undo a cancellation under “My Account” until the end of the paid term. Without signing in, you can cancel at any time via “Cancel contracts here” at the very bottom of every page.
Which payment methods are there, and how do I change mine?
Credit card, PayPal, Klarna and SEPA direct debit, plus Apple Pay and Google Pay on devices that support them. You can change your payment method under “My Account” in the payment section. If a charge fails, we try again over the following days; your access stays active until then.
Which devices can I watch on?
In the browser at uncuttv.app, on Android TV and Amazon Fire TV with the UncutTV app, and on your phone with the “UncutTV Community” app. An app for Apple TV is in preparation; apps for LG and Samsung are in development.
Is there a parental-control PIN?
Not in the browser. The upcoming TV apps for Apple TV and LG ask for a four-digit PIN before every playback. You set it in the app when you start your first film. Forgot it? Choose “Reset PIN” in the app: you receive a code by email and then set a new PIN.
I forgot my password.
On the sign-in page click “Forgot password?” and enter your email address. You receive a link to set a new password. When signed in, you can change it under “My Account”.
Does my shop account from uncuttv.at work here too?
Yes. You sign in at uncuttv.app with your shop details, without registering again. You still need a subscription and the age verification.
I am stuck. Who can I ask?
Write to streaming@uncuttv.at. Please include the email address of your account and briefly describe where you got stuck.
Contact
Gory, our AI assistant, answers questions about sign-up, subscription and age verification right away. If you are signed in, he can also look into your account.
Questions about sign-up, subscription or age verification? Write to streaming@uncuttv.at.